Frequently asked questions
Who are The Grooming Angels?
We are a team of experienced and qualified groomers who visit your home to provide convenient pet grooming services for your pet.
Do you have a grooming salon?
No we do not. We are groomers on the go! Our mission is to bring an enjoyable grooming experience to your doorstep that your furry friend will love!
What services do you provide?
What are your operating salon and days?
Our groomers provide grooming services from 10am - 7pm daily. The same applies to our customer services platforms, Facebook, Instagram and Whatsapp.
Can I send my pet to the groomer's house instead?
Are there any ongoing promotions?
How long does a grooming session take?
A grooming session may take between half an hour to 3 hours depending on the service requested. There are also other factors such as behaviour of the pet or more complex grooming situations (matted fur, undercoat, parasites) which may extend the duration of the grooming session.
Are you able to groom my senior pet?
My pet is aggressive, are you able to groom him/her?
If your pet has a history of aggressive behaviour, do speak to us before booking an appointment for further advice.
How often should I groom my pet?
We recommend every 4-6 weeks at least! But this would also depend on every pet’s individual needs. When in doubt, feel free to consult our friendly groomers for advice on a frequency that is most suitable for your furry companion.
My pet has parasites, can I send it for grooming?
Yes. We offer treatments that are highly effective in dealing with parasites and fungal issues. It is compulsory that we first treat your pet before we can proceed with any other grooming services.
Can I watch my pet being groomed?
Can I make a request for a specific cut and style?
How do I know if my booking is confirmed?
Once your booking has been processed and confirmed, a confirmation text/email will be sent to you. Do ensure that the contact details that you’ve provided are accurate so that you will receive your confirmation in a timely manner!
I have to cancel my appointment at the last minute, what should I do?
Please WhatsApp or drop us an email at least 48 hours before your appointment to reschedule.
How long in advance should I make my appointment?
Can I choose the groomer that takes my appointment?
Yes. If you have a preferred groomer, please indicate your request when booking your appointment. While we will do our best to accommodate your request, this will be subjected to the groomer’s availability. If the groomer of your choice is unavailable on your chosen date, we will get in touch with you to rearrange for an alternative booking slot.
Can I book an appointment personally with the groomer?
Unfortunately, you can’t. All appointments must be made through The Grooming Angels’ online booking system or through our business WhatsApp. If you have a preferred groomer in mind, please put in a request when you make your appointment with us.
Do I have to make a deposit when I book?
How do I make a booking?
What do I have to prepare before my appointment?
Our groomer will be bringing all necessary grooming equipment such as grooming table (large dogs will be groomed on the floor), electric clippers, shears and force dryers.
What do I have to inform the groomer before my appointment?
Payment & Rates
Do I make payment before or after grooming?
How much do you charge per pet?
Our services start from $5. For a full list of services and packages that we offer, please visit the following pages:
For dogs (hyperlink: https://www.thegroomingangels.sg/dog-grooming-rates)
For cats (hyperlink: https://www.thegroomingangels.sg/cat-grooming-rates)
For rabbits (hyperlink: https://www.thegroomingangels.sg/rabbit-grooming-rates)
For guinea pigs (hyperlink: https://www.thegroomingangels.sg/guinea-pig-grooming-rates)
Are there any hidden costs that might incur after the grooming session?
We are very transparent about our prices and would like to assure you that all costs will be made known to you before the grooming session commences. Please note that all of our grooming rates are fixed, with the exception of dematting and undercoat removal. The pricing of dematting and undercoat removal is dependent on the severity of tangles and matts, and the amount of fur removed respectively.
Why do I need to pay the transport fees for the groomer?
Why are prices for Dematting, Removal of Undercoat and Full/Basic Grooming not fixed?
Dematting is chargeable depending on the severity of tangles and matts in your pet’s fur while the price of undercoat removal is based on the amount of fur removed. Our rates for full/basic grooming also ranges depending on the size and weight of your pet.