Salon Booking Policy

 Pet Transport 

Pet transportation is fulfilled by our trusted transport partner from Pawfect Cab. 

Pick Up Timing: between 10am -10.30am
Drop off Timing:  between 4pm - 5pm 

The transport driver from Pawfect Cab will drop you a text/call while heading to your location to provide you with an ETA. If you stay in an apartment, you will be required to bring your pet/s to the specified pick up point. Pets living in landed properties will be picked up outside the gate. 

All pets (excluding dogs above 15kg) are required to be in their own hard carriers/crates. Dogs above 15 kg will be secured in the vehicle with a seat belt. If you do not have a hard carrier and require one, please let us know in advance.

To confirm your transport booking:
All transport bookings are only confirmed upon receipt of payment. Please made an upfront payment of $30 here.

If you have to postpone your appointment, please provide notice at least 48 hours prior to your appointment to avoid your deposit being forfeited. If you reschedule your appointment with a minimum of 48-hour notice, we offer store credit which you can use for your next booking but do not offer refunds. 

During your pet(s)' grooming session:

Do ensure that the number that you have provided to our admin staff can be contactable during each grooming session as they will send you updates about your pet's condition which you may not have known beforehand. 

To make payment for the grooming session: 

All payments for your pet's grooming session should be made before they are sent home. Do kindly follow the instructions for payment that will be sent by our admin staff via Whatsapp @6100 0842 during the grooming session. We seek your cooperation in this and any late payment (payment not made on the same day) will be chargeable on top of your pet's grooming fees.

Cancellation Policy 

Please note that once you have booked an appointment with us it means that our groomers have reserved time in our schedule exclusively for you. If you cancel or reschedule your appointment less than 48 hours before it is scheduled to take place, you will be required to pay a $30 no-show fee. This includes appointments where our groomer is unable to access the property, is turned away, or the client is unavailable.

If you have to postpone your appointment, please provide notice at least 48 hours prior to your appointment to avoid your deposit being forfeited. If you reschedule your appointment with a minimum of 48-hour notice, we offer store credit which you can use for your next booking but do not offer refunds. 

You can reschedule an appointment by WhatsApp Text at 61000842. 

Payment Policy 

Do note that payment will be made after the grooming session before your pet goes home. There will be a late payment fee of 10% chargeable on top of your pet's grooming fees should you not pay on the same day of the grooming session before you bring your pet(s) home.

 

If you have registered as a member, please show the admin staff your membership barcode during payment for your rewards card to be stamped. Please note there will be no stamp redemptions for late payments (payments not made on the same day as the appointment).

If you have not registered as a member you may do so here ☺️